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Want to be a Pickle Master? Enter the dojo...
Pickle Academy: Checklist to Pickle Mastery
Pickle Academy: Checklist to Pickle Mastery Welcome to the Pickle Dojo. By the end of this checklist you will journey from "wax on, wax off": To the throwing the perfect Crane Kick and winning the 1984 All-Valley Karate Tournament: This checklist was designed with a general order in mind but feel free to hop around to what interests you the most right now. You can
Create a Keyword List
Create a Keyword List Keyword Lists are an integral part of the Pickle Magic. They are the first step to bringing life to your calls and making your database instantly more searchable. The sky's the limit on building these lists and they are truly customizable to anything your want to track in your business. Create a Keyword List: !(https://storage.crisp.chat/users/helpdesk/website/af83d1d668be8000/creating-keyword-lists_1s
Create a Saved Search
Create a Saved Search After integrating your favorite tools, all of your prospect/customer calls will pull into the Pickle Power Search page. Even though Pickle provides an easily accessible database of all your calls, it still helps to be able to save any specific searches you will return to often. Saving a search is also an integral part of creating any new keyword list you want to label your calls with.
How to Search For a Call
How to Search For a Call After integrating your favorite tools, all of your prospect/customer calls will pull into the Pickle Power Search page. While Pickle provides an easily accessible database of all your calls, it's a game-changer when you know how to search for calls specifically. That's where you will find the customer insight needles in the data haystack. So let's dive in! Move to the menu on the
Create a Marker
Create a Marker After creating a Keyword List and creating a Saved Search; the final step to creating a Marker is simply turning the function on. Once finished, any incoming call transcripts that include the specific keywords/phrases you detailed in the specific keyword list will be labeled appropriately and incredibly easy to search for. Good Dill! !(https://media1.giphy.com/media/UTjccaRoigEJx2D
Using the Dashboard
Using the Dashboard After logging into the Pickle platform, the first page you will encounter is the dashboard. See below: Pickle Dashboard Simply move to the top center of the platform and click on the timeframe drop down. Select any time from "Today", "Yesterday", "Last 7 Days", "This Month", "Last Month"
Create a Tag
Create a Tag While creating Keyword Lists and Markers are meant for automated call labeling/categorizing, the ability to manually tag calls even more specifically is dead useful. Machine automated labels are great for general terms and themes that you want to track across the entire database. Saves you the pain of doing that manually. Wanting to make a certain calls searchable out of your entire history of recordings is where t